Returns, Refunds and Exchanges

​1. Orders & Payments

All orders must be paid for in full before dispatch. I accept payment through the methods available at checkout, including PayPal and other supported payment providers.

Please ensure your delivery address and contact details are correct before completing your purchase. Orders are processed promptly, so contact us as soon as possible if you notice an error.

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2. Cancellations

If you wish to cancel an order, please contact me as soon as possible at taxtiles.taxidermy@gmail.com.

For standard, ready-made items purchased online, you generally have the right to cancel within 14 days of receiving your order, in accordance with UK consumer cancellation regulations.

Bespoke, personalised and custom-made pieces are generally exempt from this change-of-mind cancellation right once the order has been agreed.

If you have commissioned a bespoke piece, please refer to the agreed commission terms before requesting a cancellation.

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3. Returns & Refunds

Change-of-mind returns

For eligible ready-made items purchased through our website, you have 14 days from the day you receive your order to notify me that you wish to return it.

Once you have notified me, you have a further 14 days to return the item.

Items must be returned in their original condition, with reasonable care taken when repackaging them. Please note that we cannot accept returns for bespoke or personalised commissions simply because you have changed your mind.

Return postage is the responsibility of the customer for change-of-mind returns.

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Faulty or damaged items

If your item arrives damaged, faulty or not as described, please contact me by email (Taxtiles.taxidermy@gmail.com) as soon as possible, ideally within 7 days of receiving your order.

Please include photographs of the item and any damage to the packaging, where applicable. This will help me investigate and resolve the issue.

I will assess the problem and arrange an appropriate resolution in accordance with your statutory consumer rights. This may include a refund, repair or replacement, depending on the circumstances.

Please do not attempt to repair or alter a damaged item before contacting me.

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Refunds

Where a refund is due, it will be issued to your original payment method. For eligible change-of-mind cancellations, refunds will include the standard delivery charge.

Refunds will be processed within the applicable statutory timeframe once the returned item has been received or suitable proof of return has been provided.

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4. Exchanges

Due to the unique and often one-of-a-kind nature of our work, I do not offer direct exchanges.

If you wish to purchase a different item, you can place a new order after arranging the return of your original purchase, where eligible.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

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5. Bespoke Commissions & Alterations

Bespoke taxidermy and textile commissions are made to individual customer requirements. For this reason, changes of mind and cancellations are generally not covered by the usual 14-day online cancellation right for standard goods.

If you would like to make any changes to your commission, please discuss these with me before your specimen or sculpture is mounted or made.

Depending on the requested changes, additional costs or an extended completion time may apply.

Please carefully check and approve your agreed reference photographs, pose and design before work proceeds. Significant structural changes, such as changing a bird from a perched position to a flying pose, may not be possible once work has begun.

Once a commission has been completed and approved, further alterations cannot be guaranteed and may incur additional charges.

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6. Delivery & Packaging

I aim to dispatch ready-made orders within 3 working days of payment, excluding weekends and bank holidays. Please note that bespoke commissions and made-to-order items may have different lead times.

I currently deliver within the UK only and cannot accept international orders.

Delivery charges are calculated at checkout and reflect the cost of secure packaging, postage and appropriate insurance.

I take great care when packaging my pieces to ensure they arrive safely. Wherever possible, I reuse and recycle packaging materials to help reduce waste.

If your parcel appears delayed or has not arrived, please get in touch by email (taxtiles.taxidermy@gmail.com) so I can investigate.

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7. Contact Us

If you have any questions about an order, cancellation, return or refund, please contact Becky by email: 

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Email: taxtiles.taxidermy@gmail.com

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I will do my best to help and resolve any concerns.

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